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Here are our answers to the most commonly asked questions about our patient portal.
A patient portal is a secure online website that gives you convenient 24-hour access to your personal health information and medical records — from anywhere with an Internet connect.
Accessing your personal medical records through a patient portal can help you to be more actively involved in your own health care. Accessing your family members’ health information can help you take care of them more easily. Also, patient portals offer self-service options that can eliminate phone tag with your doctor and might even save a trip to the doctor’s office.
Yes. Patient portals have privacy and security safeguards in place to protect your health information.
Always remember to protect your user name and password from others and make sure to only log on to the patient portal from a personal or secure computer.
You may choose to give family members or healthcare proxies access to your Portal.
The e-mails may take a few minutes to deliver. You may also check your junk mail or spam folders to see if the email was routed there by mistake. If necessary, you can call the office to re-send the registration e-mail.
After you attempt to login with a username and password, click on the link that says, “Forgot Password” and follow the additional instructions. If you still need help, contact the office to reset your account.
DO NOT use the Patient Portal. Call the office if you need to speak with a staff member immediately. If you are experiencing an emergency, call 911 or go to the nearest emergency room.